Empowering innovation in Life Sciences with expert advice, cutting-edge instruments, and decades of experience.
Every day our specialists support our customers on site. Whether it concerns advice, training, application support, preventive or corrective maintenance, we demonstrate our expertise to our customers on a daily basis.
Everything we do is all about continuity. We ensure a continuous operation of your laboratory equipment by providing a complete package of technical and application services, quality products and skilled technical support.
We offer a range of service packages to suit different operational requirements, from basic maintenance to comprehensive support agreements. Choose the package that best fits your needs and budget.
| Service element | Extended warranty | Standard care | Premium care |
| Parts | ✔️Included for warranty cases | – | ✔️Fully included |
| Labor and travel costs | ✔️ Included for warranty cases | – | ✔️Fully included |
| Software updates | – | ✔️Included | ✔️Included |
| Unlimited support and diagnostics | – | ✔️Remote support | ✔️Priority on-site and remote support |
| Annual preventive maintenance | – | ✔️Scheduled maintenance | ✔️Scheduled maintenance and interim check-up visit |
| Maintenance documentation | – | ✔️Included | ✔️Included |
| Priority telephone response | – | ✔️Guaranteed fast response times: 1 business day | ✔️Guaranteed fast response times: 1 business day |
| Priority onsite response | – | ✔️Guaranteed fast response times: 3 business day | ✔️Guaranteed fast response times: 3 business day |
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A Beun - De Ronde company
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