The support department of BioSPX consists of well-trained product specialists who have extensive technical knowledge of equipment, software and applications. Our Service & Support Engineers are in direct contact with our suppliers, they are regularly trained to keep up with recent developments and they are certified to perform IQ-OQ installations and validations.
Besides giving advice on the purchase of an instrument, our Service & Support Engineers show the equipment in real life: with demonstrations on site or in the BioSPX laboratory. During our regular workshops and seminars we welcome our customers to discover the advantages of our products and services.
For special applications, our support team performs feasibility studies, tests your analysis and helps you to optimize the analysis to obtain the results you are aiming at.
Our Service & Support team installs all new equipment and/of innovations of existing systems on site. Users’ trainings and/or application trainings can be organized and customized to your needs.
Our team can develop and execute the necessary validation and performance qualification protocols. Validation services are designed to provide user acceptance testing in accordance with all current GMP, GLP, and 21 CFR Part 11 regulations. We can deliver Installation Qualification and Operational Qualification (IQ/OQ) protocols. Performance Qualification (PQ), validations, calibrations and safety certifications are also available. BioSPX uses certified measuring equipment and reports in a professional manner with checklists, meeting the requirements of your quality system. Each validation or calibration is documented with a report.
Our extensive support… in a nutshell
* Product demonstrations (on site or in the BioSPX Laboratory)
* Technical and application trainings
* Application support
* IQ/OQ/PQ protocols, validations, calibrations and safety certifications
* Remote helpdesk
* Workshops and seminars for users.
From day 1, our Support team is your back-up for any further question you might have or assistance you might need.